PowerConnect™ is an
open architecture-based middleware that provides unmatched
flexibility to graphically integrate all kinds of business
support systems into single unified computer telephony
applications. In fact, it is a sheer marvel in modularity.
PowerConnect™ comprises “building blocks” of
pre-packaged telephony features that facilitate easy and
rapid development of solutions.
The endless list of
solutions includes Speech-enabled solutions, Contact
Centers, Predictive Dialers, Automatic Voice Response
Systems, Unified Messaging, and Automatic Information
Delivery. But that’s not the whole deal! Amdale’s
partners and customers can use virtually any
permutation or combination of these building blocks to
instantaneously create single, unified applications thereby
lowering the total cost of ownership and increasing
maintainability and usability. All that is required is to
unlock the `genies in the box’ and get rolling! From 2
ports to hundreds of ports, or incorporating any number of
PowerConnect™’s building blocks - it’s just a matter
of a few minutes.
PowerConnect™ is an
open architecture-based engine, built around global industry
standards and telephony hardware from acknowledged
world-leaders.
Ease
and Convenience
PowerConnect™’s building blocks provide
high-level computer telephony features. For instance, the
ACD block packages call center functionality, while being
agnostic to the type of call center being deployed. All
blocks are speech-enabled, thus making deployment of a
speech-enabled solution as simple as building a traditional
solution. For instance, PowerConnect™ offers 12 types of
call center options from a combination of PBX, Servers and
IP-based Call Centers from a drop-down box so that
deployment is as simple as clicking on the one required by
the end customer!
Complex
CT solutions are built without writing any software code or
scripts.
The most complex of CT
solutions can be easily created by combining these blocks
into flow charts using PowerConnect™’s easy-to-use
visual interface. Configuration is a breeze through
easy-to-use wizards. Inbuilt tools enable solution testing
on your computer without requiring complex test jigs.
PowerConnectTM
building blocks are flexible and scalable
Solutions
can be upgraded at any time to add more call load or more
blocks on the same server. Thus, the same product services
simple enterprise requirements to hundreds of ports for
complex integrated solutions for the carrier-class industry.
Exceptional
uptime
Exceptional uptime is achieved via a
combination of stringent QA and advanced algorithms.
PowerConnect™ Server incorporates software process
redundancies to ensure high-end availability, and real-time
problem identification, isolation and resolution. The
PowerConnect™ Server is capable of localizing failures and
fixing them so that services are not affected. Thus the
product’s MTBF ratios are very low ensuring almost 100
percent uptimes.
Under the
hood: The PowerConnect™ architecture
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