Building CT
solutions couldn't be easier. You won't need to write a
single line of script or program code, no matter what
solution you are building. Simply drop in the "building
blocks" you need for a solution, quickly configure
their properties through easy-to-use Wizards, and you are
ready to roll!
Complete
application functionality is included in each building
block, and with just 16 fully configurable objects, all
kinds of business support systems can be integrated into
unified applications. With powerful sample applications to
help you on your way, you will be creating CT solutions in
no time.
Complete
support for variables is included. Caller input or database
information can be saved in variables for later use in the
call, speak contents to callers or use variables to control
the call flow. With over 60 system provided variables, you
are sure to be in control!
Check and
test your CT applications on any regular computer using
PowerConnectTM Preview Server option instead of having to build
complex telephony test jigs. When you are done testing, make
the solutions go live at the click of a button, or export
and ship to the end-customer.
Even use the
Preview Server to demonstrate CT solution design ideas to
your customers easily, at little cost. You will be able to
close design and deploy solutions faster than ever.
PowerConnectTM
Audio Manager is a high quality integrated voice recording
and editing tool. You can record, mix, edit and transform
your voice files as you build your solution, thus reducing
the time to solution deployment even further.
Multi-lingual
solutions can be created at the click of just one button.
You always retain the option of plugging in your code
through custom DLLs.
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The Product
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Solutions in a Box
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PowerConnect™’s
building blocks provide high level CT features.
For instance, a block packages ACD functionality,
while being agnostic to the type of call center
being deployed. All blocks are speech enabled, thus
making deployment of a speech enabled solution as
simple as building a traditional solution.
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Complex
CT solutions are built without writing any software
code or scripts.
They are created by combining these blocks into flow
charts using PowerConnect™’s easy to use
visual interface. The entire configuration is
through easy-to-use wizards. Inbuilt tools enable
solution testing without requiring complex test
jigs.
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PowerConnect™
building blocks are flexible and scalable so
that solutions can be upgraded at any time to add
more call load or more blocks on the same server.
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Client
location scalability -
upgrades are done through soft keys at customer
sites
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Exceptional
uptime is
achieved via a combination of stringent QA processes
and advanced algorithms. It provides real-time
problem identification, isolation and resolution.
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Single
server approach
- all complex solutions can fit in one server
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Scalable
building blocks
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Fully
configurable, yet packaged
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Flexible
- Combine the objects in any fashion to build the CT
solutions you need.
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Build
multi-lingual call flows
at the click of a button.
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Comprehensive
error notification
interface - errors will be notified to you, no
matter what fails, and where you are.
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Monitor
and maintain
PowerConnect™ Server remotely over a
low-speed IP connection
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Great
interface to
integrate with practically any CRM software.
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Voice,
fax, IP in one box
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All
kinds of automatic dialers
- Preview, Progressive and Predictive
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Preview
Server helps demonstrate CT solution design ideas
to customers easily, at little cost.
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Unified
solutions possible and
that too in any permutation or combination.
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Solutions
can be upgraded at any time
to add more call load or more blocks on the same
server
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Plug-in
customized code when you want
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After
testing, make the solutions go live at the click of
a button
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click
to enlarge
1. Softphone for testing applications
2. Top-level views keep you in control
3. Solution test logs |
click
to enlarge
Simple
wizards guide you though the
solution-building process |
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