Automated Information
Delivery
Automatic
Voice Response
Today, a majority of call centers worldwide are being
perceived as profit centers rather than cost centers. In
such as scenario, the PowerConnect™ Automatic Voice
Response module becomes an absolute necessity as it helps
cut operational costs. Usage of expensive live agent
resources needs to be optimized. Thus, for simple
information delivery, the PowerConnect™ Interactive Voice
Response is a far more cost-effective and efficient option
than added agents.
The primary features of the
PowerConnect™ Interactive Voice Response include:
- Speak any combination of
pre-recorded voice, information from databases,
variables, text converted to speech by a TTS engine to
callers or called parties.
- Connect to any number of
data sources
- Perform all operations on
databases through SQL queries
- Supports a wide variety of
database field types
- Limit number of records
played to caller in one go
Document-On-Demand
While this module is perceived as
being at the lower end of the CTI value chain, the fact
still remains that millions of people the world over rely on
fax and e-mail as critical mediums for
document delivery. PowerConnect™’s
Document-on-Demand provides you with all the required
functionalities possible to make fax and e-mail operations
even more versatile.
Some of the features built in
include:
- Provides access to
standard unchanging or live information through fax or
e-mail to callers or called parties.
- Documents are chosen by
dialing or speaking document IDs.
- Design live, dynamic
information documents in Crystal Reports, the world’s
leading software for this purpose
- Include all kinds of
pictures, graphs, tables, logo etc. in the documents
- E-mails can be
automatically sent to any SMTP email address.
- Documents can be attached
in a variety of formats - html, doc, xls etc.
- Include all kinds of
pictures, graphs, tables, logo, etc. in the documents
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