Speech-enabled
Solutions
In today’s
world of telephony, speech enablement is causing the largest
and most comprehensive ever, re-deployment of solutions and
the deployment of new ones. Finally there is technology
available for a computer to understand speech and generate
human-like speech - albeit in a limited, but significant
way. And this is radically changing the paradigm in terms of
information dissemination - be it via POTS or then the more
recent wireline or wireless telephonic gizmos.
On the
service end, it has now become possible to achieve much more
with a fixed-cost voice response system instead of
having to deploy hundreds of live agents spread across
continents for providing information on essential services.
Ask yourself.
Just a few years back, could you pick up a phone, speak out
a train name into the phone and have an almost instantaneous
response from the railway inquiry system? Or request a stock
quote vocally and get an up-to-the-minute update? Or the
latest scores of a game you aren’t getting to watch on TV?
Or then the met update on the weather for the day you have
to travel?
The ability
of a computer to recognize alphanumeric text has changed all
that. Amdale’s PowerConnect™ CTI software integrates the
best-of-breed cutting-edge speech technologies to provide
any organization or enterprise with a plethora of
speech-enabled solutions. Straight out of the box! Here’s
an overview:
- PowerConnect™
can offer all kinds of speech applications right out of
the box. The most versatile Speech Recognition (ASR) and
Text-to-Speech (TTS) engines are integrated in the
package including ScanSoft® SpeechPearl 8.0
and ScanSoft RealSpeak Indian-English Sangeeta TTS. All
you have to do is specify the engine you want
PowerConnect™ to be enabled for at the time of
purchase.
- The ScanSoft®’s user interface is based open-grammar
technology that ensures natural communication with an
automated system, even via incomplete or grammatically
incorrect sentences.
- TTS is
based on concatenated voice segments and extensive set
of linguistic rules ensuring natural-sounding voice
prompts.
- If your
word-list is small, it may be easier to use one of the
common grammars already packaged with PowerConnect™.
If you have an extensive word-list (for example, train
or people names), you may want to build your own
grammar. If you need help with grammar, PowerConnect™’s
services team will be happy to assist you.
- The words
a caller uses are recognized quickly and efficiently
owing to a vocabulary of over one million words for
speech-enabled applications.
- Building
an application remains simple as ever. Build it just
like you would build a dialed-input-based application,
and replace the digits with words you want the caller to
speak. Speech- and grammar-based barge-in is seamlessly
integrated providing continuous speech processing (CSP).
Amdale has done all
the hard work in integrating and optimizing these
technologies inside the PowerConnect™ Server. All your
sales team needs to do is to assess a requirement and
deploy it in a few easy steps!
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